Copyright 2010 - Up To The Elbows! Arm Bibs, LLC. All Rights Reserved.
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Secure Online Payments through PayPal
We know security is of utmost importance to you when shopping on the Internet. We understand your concerns and are committed to providing you with a secure ordering process. This is why we employ the professional payment gateway service offered by PayPal. With PayPal, we do not have to handle your credit cards and you do not have to wonder just what kind of security a small store like ours can offer your personal information.

There is no need to sign up for a PayPal Account, they will process your credit card just like you're used to at any other store.

Payment Methods
At this time, we can only accept credit card payments for purchaces (no checks, money orders, etc.).

Privacy
We respect your privacy and promise not to disclose, exchange or sell your personal details. Your personal information will only be used to process your order.

No Sales Tax
Oregon does not have a sales tax. As we are located solely in Oregon, we are not required to charge sales tax to our customers, regardless of where they live.

Order Processing Time
Up To The Elbows! is a one-mom-shop, so know that your patience is greatly appreciated.

We process and ship orders about twice a week (sometimes more). When calculating the arrival date of your cute new Arm Bibs, please allow 3-5 days "processing" time in addition to the transit time required for the shipping method you choose. Currently, most people get their Arm Bibs within 5 days of placing their order.

Shipping Rates
We strive to keep shipping costs low for our customers. We offer First Class Mail Package Rates (starting at $3.00), and Priority Mail Flat Rate Boxes ($12.85). Shipping transit times are all between 1 and 3 days. Please visit our shipping page for complete details.

Returns
We want you to love our products. If for some reason you are not satisfied with your purchase, please contact us directly to let us know why... we really do want to hear from you -- stephanie@armbibs.com or 503-236-6190

All returns should be sent to (please include a copy of your purchase receipt):
Up To The Elbows! Arm Bibs, LLC
Attn: Returns
1121 SE 50th Ave.
Portland, OR 97215

Exchanges
Exchanges are handled similarly to returns. We will charge your credit card for the new merchandise as if it was a new order, and your refund will be applied to your credit card once we receive the original item in good, saleable condition (tags still attached). All shipping charges are your responsibility and are not refundable. To initiate an exchange, please contact us either via phone or email: sales@armbibs.com or 503-236-6190

Out of Stock Items
If an item you've ordered is temporarily out of stock, we will notify you as soon as possible. You will have the option to wait for the item to be in stock again, or to cancel your order.

Loss or Damage in Transit
Although the US Postal service is remarkably reliable, mishaps do occur. Should a package be delayed, arrive damaged, or just not show-up at all please contact us immediately (sales@armbibs.com or 503-236-6190) so we can discuss the issue. Solutions will be crafted on a case by case basis. Unfortunately, our small business cannot issue a blanket offer to assume responsibility for items that are damaged during transit, but we will do our best to resolve any problems to your satisfaction.

Defective Goods
We intend our products to be well made and well loved. Kindly contact us promptly should you notice a defect in one of our goods. Proof of purchase and a description of the problem will be requested. A solution will be crafted on a case by case basis.

Wholesale and Discount Pricing
Are you buying in bulk to stock your retail store, or for use in your day-care or nursery school facility? Please ask us about our Wholesale Prices for retail stores and about our Discount Prices for child-care facilities. Proof of your business will be requested. Contact: stephanie@armbibs.com or 503-236-6190

Store Policies